We stand behind our products and want you to be satisfied with them. We'll always do our best to take care of customers — our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.
Non-defective Return Policy
You may return your product for any reason for a full refund within 30 calendar days from the date of purchase. We do not accept non-defective returns after 30 days under any circumstance.

(Please see below for defective product return policy)

Please observe the following policy rules when choosing to return a product:

 • Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance, nor do we provide pre-paid shipping labels.

 • Returned products must be in original and re-sellable condition, and in its original, undamaged packaging. We suggest you add insurance to your package to protect yourself against loss or damage during shipping. If we receive a product back and it is damaged, we will contact you so that you can file a damage claim with the shipper you used.

 • Returned products must be accompanied by an RMA (Return Merchandise Authorization) number, which we will provide to you when you contact us (see contact information below). All items returned without RMA number will be refused.
Defective Product Returns
In the unfortunate event that you have a product that you believe to be defective, please follow the following guidelines before returning the product:

 • Please contact us first for tech support and troubleshooting. We may very well be able to fix the problem without the need to return it. If not, we'll be happy to arrange for the return of the product for a replacement (or refund within 30 calendar days from the date of purchase) by issuing an RMA number.

 • Defects reported after 30 calendar days from the date of purchase do not qualify for a refund. However, we will assist with the warranty process, which includes tech support, troubleshooting, and if necessary, an RMA number to return the product for a replacement of the same exact product.

 • We will cover the cost of return shipping for defective products that are returned during the initial 30 day period by issuing a pre-paid shipping label, which we can send you as an attachment to an email, or by regular mail. After the initial 30 days from the receipt of purchase, Shipping and handling and return shipping charges will not be refunded or reimbursed under any circumstance, nor do we provide pre-paid shipping labels (even for defective products).
Return of Products Received Damaged
In the unfortunate event that you receive a product damaged, please please observe the following guidelines for a replacement or refund:

 • You have 14 calendar days from the day you receive your product to report damage in shipping. After 14 days, we will not replace or issue a refund for damaged product. Please keep this policy in mind when you are purchasing a gift that may not be given until a later date. It is your responsibility to open and check all products upon receiving them, and to report any damage to us right away. No exceptions will be made to this policy timeframe.

 • Once you contact us, we will guide you through the process necessary to receive either a refund or a replacement product.
Our Contact Information
 • The most efficient way to contact us for assistance with your return is to fill out the online form at the following web address:
http://kocaso.com/contact_us.html

 • You may also email us directly at:
customerservice@globalpct.com

 • If you would like to call us and speak with someone directly, please feel free to call during business hours. Our toll-free phone number is 866-777-0079. You can reach us M-F, 9:30AM-6:00PM (EST).